Why Purple Mattress Is Bad

If you’re shopping for a new bed, you’ve probably seen the unique ads for the Purple Mattress. Its gel grid is famous, but it’s not the right fit for everyone. There are several reasons why Purple mattress is bad for certain sleepers, and it’s important to know them before you invest.

While Purple has a loyal following, the complaints are consistent. The main issues come down to its specific feel, durability concerns, and a high price tag that doesn’t guarantee satisfaction for all. Let’s break down the common problems you might encounter.

The Unique Feel Isn’t for Everyone

The Purple Grid is its biggest sell, but also its biggest hurdle. It doesn’t feel like memory foam or traditional springs.

It creates a “squishy” yet firm sensation that many describe as odd or unnatural.
Some sleepers report a feeling of sleeping “on top” of the mattress rather than sinking in.
The grid can be noticeable under thinner sheets and mattress protectors.

This distinct feel can lead to an adjustment period that some people never get used to. If you prefer classic plush memory foam or the solid support of innersprings, the Purple grid might feel strange.

Durability and Sagging Concerns

Over time, some owners report that the mattress begins to lose its original support. The hyper-elastic polymer grid can soften or develop permanent indentations, especially under heavier sleepers or in the hip and shoulder areas.

While the cover is soft, it can also be prone to pilling or snagging. Compared to some all-foam or hybrid competitors, these wear patterns seem to appear sooner for a mattress in its price range.

High Price and Value Questions

Purple mattresses are a premium product with a premium cost. The problem is that the high price doesn’t always translate to high value for every buyer.

You are paying a lot for the proprietary grid technology.
For a similar price, you could find other high-end hybrids with more traditional, proven materials.
The risk of not liking the feel makes the investment feel risky, despite the trial period.

Motion Transfer and Edge Support

If you share your bed, motion isolation is key. While Purple markets good motion isolation, many users find it lacking, especially in the original Purple model. The grid can create a bouncy feel that transfers movement.

Edge support is another weak point. Sitting or sleeping near the edge can feel unstable, as the grid compresses significantly. This makes getting in and out of bed less secure and reduces the usable sleep surface.

Sleeping Hot Claims Debunked

Purple heavily advertises its mattress as temperature neutral. The grid is designed to promote airflow. However, many customers say it still sleeps warm.

The grid may allow air flow, but the materials around it, like the foam encasement and comfort layers, can still trap heat. If you are a very hot sleeper, you might not find the cooling effect as dramatic as advertised.

Heavy Weight and Difficult Movement

These mattresses are extremely heavy due to their dense materials. This makes moving them, rotating them (if required), or setting them up a two-person job. Once it’s in your bedroom, you’re unlikely to want to move it again.

The Trial and Warranty Process

Purple offers a trial period, but returning a mattress is never easy. You have to organize donation or disposal, and the company only refunds you after they receive confirmation. This process can be stressful and drawn-out.

Filing a warranty claim for sagging can also be challenging. The company often requires a significant indentation (like 1 inch or more) before they consider it a defect, and proving it can be a hassle.

Not Ideal for Certain Sleep Positions

Your preferred sleep position greatly affects whether Purple will work for you.

Stomach Sleepers: Often find the grid doesn’t provide enough firm support for the hips, leading to lower back pain.
Side Sleepers: Lighter side sleepers might not compress the grid enough for proper shoulder and hip cushioning.
Combination Sleepers: The mattress’s bounce can be helpful for changing positions, but the firm edges can hinder movement.

Customer Service Complaints

A common thread in negative reviews involves customer service. Issues range from slow response times to difficulty resolving problems with deliveries, returns, or warranty questions. When spending thousands of dollars, poor service is a major red flag.

Off-Gassing and Odors

Like many bed-in-a-box mattresses, new Purple models can have a strong chemical smell when first unpacked. This “off-gassing” can last for several days and may be bothersome to people with sensitivities or allergies. It’s recommended to let it air out in a well-ventilated room.

Comparing Purple to Other Options

When you look at alternatives, Purple’s drawbacks become clearer. Many all-foam mattresses offer better pressure relief and motion isolation for less money. Traditional innerspring or hybrid mattresses often provide superior edge support and a more familiar, durable feel.

It’s smart to consider several brands. You might find that other mattresses use more standard materials that have a longer track record for durability.

Who Might Actually Like a Purple Mattress?

To be fair, Purple isn’t bad for everyone. It might be a good fit if:

You love a unique, grid-like feel and have tested it in person.
You are a back sleeper of average to heavier weight.
You want some bounce for intimacy.
You tend to sleep warm but find memory foam too hot.

The key is trying it if you can. But for many, the cons simply outweigh the pros.

Steps to Take Before Buying a Purple Mattress

If you’re still curious, protect yourself with these steps.

Find a store that carries Purple and lie on it for at least 15 minutes in your usual sleep positions.
Read the latest customer reviews, focusing on 1- and 2-star ratings to see the recurring problems.
Check the return policy details thoroughly, including who handles pickup and any potential fees.
Compare the warranty terms side-by-side with other brands you are considering.
Measure your bed frame to ensure it provides adequate, solid support for the heavy mattress.

Final Thoughts on Purple Mattress Problems

The Purple Mattress is an innovative product, but innovation doesn’t always mean universal comfort. The reasons why Purple mattress is bad for many stem from its high cost, divisive feel, and potential long-term durability issues. It’s a risk, especially when you can’t test it for a full night before committing.

Always remember that a mattress is a deeply personal purchase. What works for one person might be a nightmare for another. Do your homework, manage your expectations, and consider if you’re willing to gamble on such a distinct design.

FAQ Section

What are the main complaints about Purple mattresses?

The biggest complaints are about the unusual grid feel, poor edge support, potential for sagging over time, and high price. Many also report that it doesn’t sleep as cool as advertised.

Is the Purple mattress too firm?

It feels firm but with a squishy top layer, which is confusing for some. It’s not a traditional firm feel. Side sleepers and lighter individuals often find it too firm because they don’t sink into the grid enough.

Does Purple mattress sag?

Yes, sagging is a common complaint in long-term reviews, particularly from heavier individuals or couples. The grid material can soften and lose its resilience, leading to body impressions.

How long does a Purple mattress last?

While the warranty is for 10 years, many users report noticeable softening and sagging well before that, around the 3-5 year mark. This suggests it may not last as long as other premium mattresses.

Is Purple good for back pain?

It can be if you need firm support. However, if the grid softens or you don’t like the feel, it could make back pain worse. It’s not specifically designed for back pain relief, and results vary widely.

What is the return policy for Purple?

They offer a 100-night trial. If you return it, you must arrange for donation or disposal and then provide proof to get your refund. The process is not as simple as some other companies that handle pickup directly.